Privacy Policy

1. Introduction

Welcome to Mahakal Online Food, operated by AK Infra ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or place an order with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Your name, as provided when placing an order or filling out our contact form.
• Contact Information: Phone number, WhatsApp number, and email address for order confirmation and communication.
• Delivery Information: Your physical delivery address, locality, city, and landmark details.
• Order Information: Details of the food items ordered, quantity, special requests, and dietary preferences.
• Payment Information: For UPI or bank transfer payments, we may receive a transaction ID or payment reference. We do not store card or banking details.
• Communication Records: Messages sent via WhatsApp, email or our website contact form.
• Device & Usage Data: IP address, browser type, pages visited on our website, and time of access — collected automatically through cookies and server logs.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfil your food orders accurately and on time.
• To confirm your order and communicate estimated delivery times.
• To provide customer support and resolve queries or complaints.
• To send order-related notifications and updates via SMS, WhatsApp, or email.
• To improve our menu, services, and website based on usage patterns and customer feedback.
• To process payments and maintain financial records as required by law.
• To send promotional offers or updates, only if you have opted in to receive them.
• To comply with applicable laws and regulations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to any third party. However, we may share your information in the following limited circumstances:

• Delivery Partners: We may share your name, phone number and delivery address with our delivery personnel solely for the purpose of completing your order.
• Payment Processors: If using digital payment methods, relevant transaction information is shared with the payment platform (e.g., Google Pay, PhonePe).
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your browser. We use cookies to:

• Remember your preferences and improve navigation.
• Analyse how visitors use our site (via anonymised analytics).
• Ensure the security of our website.

You may disable cookies through your browser settings; however, some features of our website may not function correctly without them. We do not use tracking cookies for advertising or remarketing purposes at this time.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 2 years for legal and business record purposes. After this period, we securely delete or anonymise your data.

7. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, limited access to personal data by employees, and encrypted communications where applicable.

However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

You have the following rights with respect to your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to certain legal obligations.
• Right to Object: Object to processing your data for marketing purposes at any time.
• Right to Withdraw Consent: Withdraw your consent to receive promotional communications at any time.

To exercise any of these rights, please contact us at mahakalonlinefood@gmail.com or call us at +91 92947 97926. We will respond within 15 business days.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, payment platforms). We have no control over and assume no responsibility for the content, privacy policies, or practices of those third-party sites. We recommend reviewing their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Business Name: AK Infra — Mahakal Online Food
• Address: Ground Floor G-01, SK Plaza, Kavi Nagar, Delhi Road, Ghaziabad – 201002, Uttar Pradesh, India
• Email: mahakalonlinefood@gmail.com
• Phone: +91 92947 97926